Thanks for visiting Cash-Installment.com your Installment Loans Direct Lenders
Feel free to contact us with any questions, comments or concerns you may have regarding cash loans, installment loans or cash advances. We are dedicated to providing the very best customer service in a timely manner. We are a direct lender of installment loans!
Cash-Installment.com is a leader of innovative installment loan solutions meeting consumer financial needs. Our installment loans give customers access to larger loans that can be paid back on a schedule with terms that meet their needs. Cash-Installment.com has a proprietary technology providing us with an opportunity to serve our customers by allowing them to quickly apply for an installment loan online through our website, even during hours when a traditional bank or other loan provider may not be available.
Customer Service Hours
Monday through Friday
10:00am – 6:00pm CST
Fax Number
815-436-4422
Phone Number
815-436-4242
Email us
[email protected]
Choose the organization that can act on your issue before sending information. A website correction, an application question and a payment dispute are different requests; preparing the right details can prevent an unnecessary second contact.
On this page
Start with the right contact route
Prepare the right contact route
Local planning only. Do not enter names, account numbers, passwords or private application links. Nothing in this tool is sent as an application or a message.
The selector prepares a route and a short checklist. It does not submit a complaint, send email, access a loan account or contact an application service. Do not enter account numbers or private documents into a public tool.
Website contact details
| Channel | Detail | Use |
|---|---|---|
| [email protected] | Website content or general routing questions; omit sensitive records. | |
| Telephone | 815-436-4242 | General questions; independently verify the recipient before discussing an account. |
| Recorded company address | 2400 Caton Farm Road, Unit P Crest Hill, IL 60403 | Company-record reference; this page does not confirm walk-in services or current opening hours. |
These are the website’s published details and the Caton Farm address found in the supplied company records. A public listing can be dated. Confirm the recipient and service before sharing sensitive information or traveling. For an existing loan, the verified contact details in your agreement or account should take priority for account-specific matters.
The exact BBB profile lists a different telephone number. The difference is documented on the records page rather than silently replacing either number. Do not choose a repayment destination merely because it appears in a directory.
For an application or offer
Record the date of your request and any reference supplied by the application itself. Ask which entity is handling it, whether more information is needed and which secure method should be used. Do not send a second application simply because the first page took time to load.
A submitted request is not a promise of approval. If an offer appears, check the creditor’s legal name, the amount financed, charges, repayment schedule and the means of reaching that creditor. The creditor and responsibility page provides a checklist.
For payments or repayment difficulty
Contact the creditor or servicer identified in your loan records. State the issue and date, ask what options are available and request a written description of any proposed change. Do not assume that a discussion, an email or a budgeting tool changes the contract.
- 1Describe the issueUse a date and a short factual description.
- 2Confirm responsibilityIdentify who can change or investigate the account.
- 3Retain the answerSave the reference and any agreed action in writing.
The payment-help page includes a conversation planner and an action log. It does not recommend taking another loan as the default solution to missed payments.
For privacy or a correction
For a website statement, include the page address and the sentence or section involved. A public source link is helpful. Use the correction builder without placing personal records in the description.
For personal information, identify the interaction—such as a support email or application—and ask who holds the information and what verification is needed. Do not attach identity documents to an initial general inquiry. See Privacy for the distinction between local tools and submitted information.
If the first route does not resolve the issue
Keep a record of the dates, response and documents involved. A relevant state regulator may provide a complaint route for the creditor or product. The CFPB accepts complaints about several consumer financial products, including personal installment loans; the agency’s site explains its process and scope.
CFPB — Submit a complaintIf a payment or login is at immediate risk, contact the bank or account provider through a known channel rather than waiting for a website response. No response-time or resolution guarantee is made here.
Questions about this page
Is the Crest Hill address a confirmed walk-in office?
This page presents a company-record address. Current walk-in service and opening hours have not been confirmed here; contact the appropriate organization before traveling.
Who can change a payment date?
The creditor or authorized servicer for your agreement. A website calculator, worksheet or general support message cannot change it.
Should I include my Social Security number in the first email?
No. Begin with a short description of the issue and ask for the appropriate secure procedure if identity verification is needed.
Does this page submit a complaint?
No. It helps organize the route and information. An external complaint is submitted only through the relevant agency’s own process.
Why do public directories show different numbers?
Directory information can conflict or be outdated. Verify the recipient using your established documents and the current authoritative source rather than assuming all listings are interchangeable.
What can I do if an application seems stuck?
Avoid repeated submissions. Use any reference and help route supplied by the application, and first check whether the page loaded or a request was actually submitted.
Sources and evidence scope
These sources support the specific topics and limits described above. They do not certify current product availability, approval or a website-wide endorsement.